Payment & dispatch

Payment & dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Belgium, Denmark, Finland, France, Greece, Ireland, Iceland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Dispatch shall not be made to the German Islands.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 4,95 € per order.
From an order value of 29,90 € onwards, we deliver shipments free of cost.

Pallet goods (forwarding shipment) are identified as such in the item description.
The delivery of freight forwarding goods takes place to kerbside in front of the Building as usual in the forwarding industry.

Deliveries to foreign countries:

Deliveries abroad: For delivery to non-EU countries, additional duties, taxes or fees may be payable by the customer, not to the provider, but to the relevant customs or tax authorities. The customer is advised to check the details before ordering with the customs or tax authorities/offices.

We charge a flat shipping fee for international deliveries:

4,90 € Austria 
from 29,90 € Value of goods
9,80 € Austria 
to 29,89 € Value of goods
9,80 € Spain - Sweden - Netherlands - Luxembourg - Italy - Ireland - France - Denmark - Belgium 
14,90 € Hungary - Czech Republic - Romania - Portugal - Poland 
29,90 € Finland - Greece - Liechtenstein - Norway - Switzerland - Cyprus
39,90 € Island - Slowenia

 

+ 19,90 € additional fee for bulky goods
Bulky goods are marked as such in the item description.

If there are goods and bulky goods that can be sent as a package in the shopping cart, the bulky goods surcharge will be charged once for the shipping costs incurred.

When shipping pallet goods (shipment via forwarding agends) abroad, we calculate as followed:

Pallet goods (shipment by freight forwarding companies) are identified as such in the item description as well.

69,90 € Luxembourg - Netherlands - Austria
79,90 € Belgium
89,90 € Czech Republic - Hungary
99,90 € Denmark - France - Poland - Slovenia
119,90 € Finland - Ireland - Italy - Liechtenstein - Sweden
129,90 € Portugal - Spain
139,90 € Greece
149,90 € Romania
189,90 € Switzerland
199,90 € Norway
  Iceland - Cyprus
no forwarding shipment

If there are goods in the shopping cart that can be sent as parcels and pallet goods (forwarding shipment), the shipping costs for pallet goods (forwarding shipment) are calculated. 

Take-back obligations in accordance with Section 15 (1) sentence 1 of the Packaging Act

According to the current Packaging Act in accordance with Section 15, Paragraph 1, Sentence 1 of the Packaging Act, we are obliged to take back the following packaging materials from end users free of charge:

  1. Transport packaging, such as pallets, large packaging, etc.,
  2. Sales and outer packaging that typically does not end up as waste for private end users after use,
  3. Sales and outer packaging for which participation in the system is not possible due to system incompatibility according to Section 7 (5), and
  4. Sales packaging for filling goods containing harmful substances or
  5. Reusable packaging.

When the product is delivered, appropriate packaging material is used, which we take back free of charge. In this way, we ensure that the packaging material is returned to the cycle of reusability. By providing information about the return options, better results should be achieved in the return of packaging and a contribution to the fulfillment of the European recycling targets according to EU Directive 94/62 / EC should be ensured.

As the end user, you can hand over the packaging material to the delivering company at the actual place of delivery or hand it over in the immediate vicinity.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

The minimum order value is: 10 €.

Accepted Payment options

  • Payment in cash at the time of collection
  • Prepayment via transfer
  • Payment via PayPal

In case of questions, please contact us at the contact details mentioned in the Legal Notice.