Payment & dispatch

Payment & dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Belgium, Denmark, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Dispatch shall not be made to the German Islands.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 4,95 € per order.
From an order value of 29,90 € onwards, we deliver shipments free of cost.

Pallet goods (forwarding shipment) are identified as such in the item description.
The delivery of freight forwarding goods takes place to kerbside in front of the Building as usual in the forwarding industry.

Deliveries to foreign countries:

Deliveries abroad: For delivery to non-EU countries, additional duties, taxes or fees may be payable by the customer, not to the provider, but to the relevant customs or tax authorities. The customer is advised to check the details before ordering with the customs or tax authorities/offices.

We charge a flat shipping fee for international deliveries:

9,80 € Spain - Sweden - Austria - Netherlands - Luxembourg - Italy - Ireland - Great Britain - France - Denmark - Belgium
14,90 € Hungary - Czech Republic - Romania - Portugal - Poland
29,90 € Finland - Greece - Liechtenstein - Norway - Switzerland - Cyprus
39,90 € Iceland - Slovenia - Turkey

If there are goods and bulky goods that can be sent as a package in the shopping cart, the bulky goods surcharge will be charged once for the shipping costs incurred. 

If the dispatch to foreign countries involves bulky goods (freight forwarding), we calculate as follows:

Pallet goods (shipment by freight forwarding companies) are identified as such in the item description as well.

69,90 € Austria
119,90 € Spain - Sweden - Netherlands - Luxembourg - Italy - Ireland - Great Britain - France - Denmark - Belgium
199,90 € Finland - Greece - Liechtenstein - Norway - Switzerland - Cyprus

If there are goods in the shopping cart that can be sent as parcels and pallet goods (forwarding shipment), the shipping costs for pallet goods (forwarding shipment) are calculated. 

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

The minimum order value is: 10 €.

Accepted Payment options

  • Payment in cash at the time of collection
  • Prepayment via transfer
  • Payment via PayPal

In case of questions, please contact us at the contact details mentioned in the Legal Notice.